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Frequently Asked Questions

Can I cancel my order after placing it?

Yes. Order cancellations are available before shipment.

If you would like to request a cancellation, contact us as soon as possible at info@osvetta.com.

Once an order has shipped, it can no longer be cancelled and may need to follow the applicable return process.

What should I do if my lighting product arrives damaged or incorrect?

If your order arrives damaged, defective, incomplete, or incorrect, contact us at info@osvetta.com within the 30-day return window.

Please include your order number and details about the issue so our customer support team can review your request.

Approved returns are provided with a prepaid return shipping label at no cost to you.

Do I have to pay return shipping?

No. Return shipping is free for approved returns and exchanges.

After your request is approved, Osvetta will provide a prepaid downloadable return shipping label that you can print and attach to your return package.

Do you charge a restocking fee?

No. Osvetta does not charge a restocking fee for approved returns or exchanges.

When does the 30-day return period begin?

The 30-day return window begins on the date your order is delivered.

To request a return or exchange, contact us within this period at info@osvetta.com.

Can I send a return directly to your business address?

Please do not send a return before receiving approval and return instructions from Osvetta.

Once your return is approved, we will provide a prepaid return shipping label and the appropriate return instructions.

How long does Osvetta take to inspect a returned product?

After an approved return is received, the inspection process takes approximately 1–3 business days.

If the return is approved following inspection, the refund will be processed according to our refund timeline.

Where does Osvetta currently ship?

Osvetta currently ships within the United States.

Eligible orders receive free standard shipping.

What types of lighting can I find at Osvetta?

Osvetta offers chandeliers, pendant lights, wall lights, and related lighting products.

You can review the information provided on each product page to learn more about the individual lighting product before placing an order.

What should I include when contacting customer support about my order?

To help us identify your order efficiently, please include your order number and the email address used during checkout.

You can contact us at info@osvetta.com.

Operating Hours: Monday–Friday, 8:00 AM–6:00 PM (GMT-8)

Expected Response Time: Within 48 business hours

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